Monthly Archives: October 2015

Huffington Post: Lessons From Volkswagen (and Other) Scandals

“Without a moral center, you will swim in chaos” — James Burke, Former Johnson & Johnson CEOn-MICHAEL-HORN-large570

The Volkswagen scandal hit new lows this week when German-born Michael Horn, CEO of Volkswagen America, refused to acknowledge the people responsible for falsifying emissions tests on 11 million vehicles or to release essential documents. In front of the U.S. House Committee on Energy and Commerce, he chose instead to blame lower-level engineers.

Does anyone really believe a scandal of this magnitude and scope was actually masterminded by a few engineers? In my experience, it would be highly unlikely for first-level engineers to take the risks inherent in such an illegal scheme and even more improbable that their superiors knew nothing about it, especially in a hierarchical organization like Volkswagen.

Unfortunately, this kind of dissembling and cover-up has become all too common in corporate circles. It only serves to harm ethical companies as the public loses trust in all corporate leaders.

It’s been a bad year for organization ethics. In September United Airlines’ CEO Jeff Smisek was forced to resign for cutting unethical deals with the head of the Port Authority for New York and New Jersey. Toshiba’s top officials admitted to seven years of corrupt accounting. Even the soccer world was rocked when FIFA’s executive committee acknowledged that corruption had reached its highest levels, and suspended president Sepp Blatter, right-hand man Jerome Valcke, and European head Michel Platini.

What should organizations do when the organization is corrupt from the top down? In my new book, Discover Your True North, I address how essential it is for leaders at the top to set standards for the entire organization. Yet all too often, people on the lowest rungs of the ladder are fired or blamed for illegal activities, while the bosses protect themselves. Even when forced to resign, they walk away with large termination settlements. For example, United’s Smisek received nearly $20 million in termination pay after his corrupt dealings with public officials were exposed.

Every organization needs clear values that establish its principles and set firm ethical boundaries on its actions. Confronted by the 1980s Tylenol crisis, in which lethal poison was placed in Tylenol pills, former Johnson & Johnson CEO James Burke used his company’s famous Credo to guide his actions. He observed, “Without a moral center, you will swim in chaos.”

Employees encounter many gray areas in their work. They need clarity about where to draw the line between acceptable and unacceptable actions. That’s what IBM’s CEO Sam Palmisano established after becoming CEO. He shifted IBM’s entire 440,000 person organization – which operates in many countries where corruption is the norm — to “Leading by Values.”

Former Citigroup CFO Sallie Krawcheck took a heroic action when she insisted on refunding losses to clients misled by her firm during the 2008 financial crisis. She bluntly asserted Citi broke clients’ trust by pushing low-risk alternative investments that were actually high risk. When CEO Vikram Pandit vehemently disagreed, Krawcheck took her argument directly to Citi’s board of directors, which backed her actions. A miffed Pandit later fired her. Krawcheck knew she could always get a job, but she recognized she couldn’t recover her values.

But what can be done when organizations like FIFA and Volkswagen are corrupt at the top? The only solution is to clean house at the highest levels of the organization and weed out the poison in the system. Otherwise, the organization will ultimately revert to its unethical practices.

That’s what Germany’s Siemens did when audits revealed it paid out $1.8 billion in bribes. Board chair Heinrich von Pierer, who presided over the unethical dealings as CEO, was forced to resign. Board chair Gerhard Cromme and CEO Peter Loescher were brought in to clean up the mess. To their credit, they squarely faced the issues, terminating the company’s entire executive committee and firing 400 top executives. A new governance and compliance system was established, and all employees went through extensive compliance training. It cost the firm $2.7 billion in fines and legal fees, but now Siemens is operating ethically throughout the world and has been restored to full health.

FIFA and Volkswagen would be wise to follow Siemens’ approach of bringing in outsiders to address their scandals, with outsiders leading the board and executive management. Their actions should include hiring new law firms and accountants to conduct independent investigations, and terminate anyone who is directly or indirectly involved with corrupt dealings. In FIFA’s case, this may include current members of its governing board involved in the corruption.
Leaders should always put the institution first. Instead, all too often organizations protect individuals until they are “proven” guilty, as Blatter’s attorney is arguing FIFA should do. It is far better to separate them completely from the organization, and let the courts determine criminal culpability.

Finally, transparency is essential: the board should reveal all the findings of its legal and accounting reports and make them public immediately. It is far better for the board to reveal them rather than waiting for political bodies, the media, or the courts to extract this information. By vigorously investigating its own actions and transparently sharing the findings, the organization begins to rebuild the credibility necessary to return to business.

Only through aggressive, transparent actions can corrupt organizations be restored to fulfill their missions.

Bill George Interview: ‘Northern’ Exposure to Leadership

No one ever said leading is easy. You hear about leading by example all the time, but what about examples of leading? Bill George, the former CEO of medical-device-company Medtronic iStock_000067412333_MediumInc., draws up a road map to leadership in his recently updated book “Discover Your True North.” In the book, he interviews 125 people about their ideas on leadership. What he concludes is that people who learn from their life experiences, or “crucibles” as he calls them, and follow their leadership compass “northward” can achieve “authentic leadership.” Workforce editor James Tehrani recently caught up with George, now a Harvard University business professor, to learn more. An edited transcript follows.

Workforce: Can you give me an idea of what you mean by ‘true north’?

Bill George: True north is your most deeply held beliefs, the values you live by and the principles you lead by. So it’s really the essence of who you are. Who are you as a person? You know your center; it’s like your moral compass.

WF: You talk about the myth that leaders are born. Can you explain that?

George: I think [leadership is] a combination of the qualities you’re born with, but then you have to develop. It’s no different from a cellist who’s going to Carnegie Hall. You don’t just show up; you have to practice every day. And I think people need to practice their leadership every day.

WF:  What are some of the qualities that you would look for in a leader?

George: Far and away No. 1 is authenticity. Are they genuine people? Are they good in their skin? Are they real? And do they come across as who they are? There’s some free-flowing ideas about faking it to make it or pretending you have charisma or putting on a good impression for an interviewer. That’s a good way to get in trouble and hire the wrong person. … I think all too often we look at résumés rather than the person behind the résumé. That’s where big mistakes are made.

WF: You interviewed 125 leaders for your book, was there an answer that surprised you?

George: We asked people about their traits and characteristics, and they wouldn’t talk about that. They wanted to talk about their life experiences, their life story. We never expected how important that was going to be. … We hit upon the thing that was the most important, and that’s the impact of the greatest crucible of their life, the most challenging experience they’ve ever had and how they framed that. And the great leaders framed those experiences not as victims — they didn’t just stuff them and forget about them — they used them as opportunities for growth. In the new book, we talk about an emerging concept called ‘post-traumatic growth’ of how people are using challenging experiences early in life to grow as leaders and as human beings.


This article was originally published 10/12/15 on Workforce.

 

Delaware Online: ‘Uncle Dupie is dead’: Kullman’s exit is seismic shift

seismicDupont CEO Ellen Kullman’s Abrupt Exit a Seismic Shift Signaling Trouble for Company and Delaware.

CHAPTER 1: End of an era

When former DuPont Co. executive Dave English learned that company CEO Ellen Kullman would step down in a matter of days, it hit him like a kick in the gut. “DuPont does not do things this way,” the former general manager of the DuPont Country Club said to himself.

His next thought: “This is the end of an era.”

English is not alone. To many in the extended DuPont community, Kullman’s uncharacteristic departure so soon after she led the company through its first-ever proxy battle, against activist investor Nelson Peltz and his Trian Fund Management, is evidence the much-celebrated “DuPont Family” is not that close.

Kullman’s abrupt resignation Monday, which many believe was forced, signals the end to the benevolent patriarch that brought enormous pride and prosperity to Delaware in the 20th century, former executives say.

“Uncle Dupie is dead,” said Tatiana Copeland, a du Pont family member and former DuPont manager. “That message came through loud and clear.”

While it’s been apparent for some time that the $66 billion company with 60,000 employees worldwide was moving away from its long tradition of resoluteness, patience and loyalty in the face of difficulties, Kullman’s exodus came as a seismic shift, said Kurt Landgraf, former DuPont chief financial officer who was in line to become CEO in the late 1990s. Now, it appears DuPont corporate governance is no different than other major corporations focused largely on quarterly profits, he said.

“This hits home because it is home. Ellen Kullman was a homegrown CEO whose family is here. This marks the end to the ‘DuPont Family’ tradition,” said Landgraf, who served as chairman of DuPont Pharmaceuticals.

What’s more, the board’s leadership during this crisis, doesn’t bode well for DuPont’s future, former executives and leadership experts say. It’s unprecedented in DuPont’s modern history not to have a seamless transition to a new CEO.

“That the board had so little backbone is shameful,” said Jeffrey Sonnenfeld, senior associate dean for leadership studies at Yale School of Management. “In fact, there has just been one tough quarter since shareholders enthusiastically ratified Ellen Kullman’s leadership (following the proxy vote). Such short-term thinking is exactly what DuPont attributed to Nelson Peltz and Trian – but I do not believe Peltz has ever acted as impulsively as DuPont’s own board in a key strategic decision.”

Even Peltz said last spring that he did not want to replace Kullman, but had issues with the board. Peltz, who proposed splitting the company, wanted to put Kullman in charge of an entity that would have included the agriculture, industrial biosciences, and nutrition and health businesses, according to insiders. Peltz and Edward Garden, Trian’s co-founder, declined to comment.

Now, plans to slash company expenses by $1.6 billion next year, on top of the cuts already made by Kullman, have many in that state dreading what’s in store for DuPont and Delaware in 2016. That deep a reduction will be difficult for even DuPont to absorb, Landgraf said.

Many fear Delaware, with approximately 7,000 DuPont employees, will bear the brunt of the pain. “It’s not going to be very comfortable,” Landgraf said.

“I’m very worried,” said Michael Bowman, former DuPont vice president and general manager of advanced materials system and now head of the Delaware Technology Park at the University of Delaware. “DuPont has changed many times and it’s going to change now, but I’m fearful.”

Unless the board reverses itself completely and brings in a leader who will build the organization, DuPont could destroy itself, Sonnenfeld said.

“The company’s worst enemy is the board of directors,” Sonnenfeld said.

But others are withholding judgment.

“I am not judging the board in this case without knowing more. It is altogether possible that Trian Fund was threatening another proxy fight due to the decline in the stock price, and that the board and CEO Kullman concluded that some action was required to avoid another difficult proxy contest,” said Bill George, former chief executive of Medtronic and a director Goldman Sachs.

Now, George is taking a wait-and-see approach, saying it’s “way too soon” to know what the new leadership will do. The temporary chief executive, Edward Breen, needs some time to analyze the situation, he said.

“I would not judge Ed Breen’s actions before he decides what to do. I suspect he will lead an intense examination of the company’s portfolio post-Chemours, and work with the board to decide. I think he will realize the value of DuPont’s central research labs and keep it healthy. He may elect to take out more costs from the operation. He may also conclude to spin off the agriculture business, as other companies have done,” George said.

Significant cuts may be required to keep the company intact and on-track, he said. Breen, is equal to the job, George added.

“He is a highly competent and rational person, with a long-term view, as he has proven in the past,” George said. “The key will be to appoint a new CEO before the end of the year, and before the activists descend once again.”

CHAPTER 2: The DuPont Age

DuPont’s unparalleled influence over the past 213 years has woven itself so deeply into the fabric of the state, it’s often not apparent.

But it was evident recently in the excited face of a toddler at A.I. du Pont Hospital for Children.

Inside a glass atrium, a pig-tailed pre-schooler was having the time of her life in front of an interactive 50-foot wide, 9-foot high digital video wall. With a wave of her arms she made a blue bird fly in the Disney-style magical landscape depicted on the screen. Her father was having trouble getting her away.

The so-called Discovery Zone was made possible with a $2.5 million gift from DuPont for the capital campaign supporting a 2014 hospital expansion. Lori Counts, operational vice president at Nemours Fund for Children’s Health, said DuPont has been extremely generous to hospital over the years.

“DuPont’s support was critical to this extensive project,” Counts said.

Indeed, the company’s impact on Delaware in the 20th century is impossible to overstate.

What was once a gunpowder company on the Brandywine Creek hit the big leagues in the early decades of 20th century after three du Pont cousins took over the 100-year-old family business in 1902 and transformed it into a global powerhouse. Almost overnight it gave Delaware a unique identity and worldwide bragging rights.

David Weir, a former DuPont vice president for global research and development and currently director of the University of Delaware’s Office of Economic Innovation and Partnerships, said he knew about DuPont growing up in Scotland.

“DuPont defined the state,” said Delaware historian Susan Mulchahey Chase. “Economically it was very powerful in the country and the company changed American life with its products.”

One of its most significant first acts of the cousins was the decision to stay in Delaware and not move to New York City or Philadelphia. Downtown Wilmington was transformed from an industrial-based economy to office economy with the construction of the DuPont Building, which opened in 1907.

To accommodate visitors, the company built a first-class hotel. As a cultural amenity, it opened a playhouse to host shows on the Broadway circuit. Next, it led a behind-the-scenes creation of Rodney Square, one of the earliest attempts at the planning of public space, according to a 1981 survey of Wilmington’s city halls by the planning department.

When there was a housing shortage in New Castle County as the company went through an historic growth spurt during World War I, DuPont turned homebuilder. While Wawaset Park at the intersection of Greenhill and Pennsylvania was in Wilmington, it was the beginning of the major influence DuPont would have on suburban development in Northern Delaware.

By 1918, an advertisement billed Wilmington as “the wealthiest city per capita in America,” according to Carol E. Hoffecker in her book “Corporate Capital: Wilmington in the 20th century.” One newspaper article referred to it as the “Magic City.”

The growth didn’t stop. With the invention during the Great Depression of the blockbuster product, nylon, the first completely man-made fiber, DuPont was shot into the stratosphere. In 1939, DuPont opened the first nylon plant in Seaford, bringing significant job and economic growth to Sussex County.

Following World War II, DuPont launched a major expansion – adding 10,000 new jobs in five years. The suburbs around Wilmington blossomed with new housing developments targeted to the influx of young professionals. The Experimental Station also underwent a dramatic expansion with 19 new buildings.

That new crop of employees made their impact felt in Delaware, serving on school boards and charitable organizations. Employees also lent their time to economic development efforts, civic associations and politics.

One former DuPonter, Russell W. Peterson, became governor. Another, Daniel S. Frawley, became Wilmington mayor.

DuPont was a key player in building the University of Delaware over the years, including helping in the creation of the Delaware Technology Park and the Delaware Biotechnology Institute. Not only did the company lend talent to the organizations, but retired DuPonters became leaders of the technology efforts.

“The history of DuPont and the history of the University of Delaware are inextricably linked,” said former UD President Patrick Harker in 2012.

Others who left the company started businesses that led to significant economic growth for the area, including W.L. Gore & Associates, founded by former DuPonter Wilbert “Bill” L. Gore. More recently, former DuPonters helped build Incyte Corp., a drug discovery company that is a bright light in the state’s economic picture.

Paul A. Friedman, the scientist and physician who led Incyte from 2001 to 2014, had been president of DuPont Pharmaceuticals Research Laboratories, a wholly owned subsidiary of DuPont Pharmaceuticals Co. Friedman was joined at Incyte by nearly 30 other DuPont Pharma scientists. Many were part of a DuPont team that developed Sustiva, a successful drug used in the treatment of HIV.

Because of the influence of the du Pont family members, who led the company for most of the 20th century, the family’s values permeated the state. The corporate culture prized thoroughness, excellence, intellectual achievement, scientific discovery and innovation. Since DuPonters served on school boards and PTAs, these ideals trickled down to the school systems.

There was also a conservative element that put great store in patience, perseverance and loyalty.

“It’s in the genes of the du Pont family to be conservative and look at the long-term,” Copeland said. “I feel so sad that something that is part of my life and made me what I am is gone forever.”

People were proud to say they worked for DuPont.

CHAPTER 3: The turning point

Even the abrupt announcement of Kullman’s departure seemed uncharacteristic of DuPont, say long-time observers.

Kullman’s siblings were not told of the impending announcement until shortly before it became public, said her brother Brien Jamison. Kullman called her siblings to tell them she was stepping down and it would be hitting the news later in the day.

“We had no idea,” Jamison said. “I can tell you whatever decision she made she made for the DuPont company. She was worried more about the company and where it was headed than what the stock price was doing. She always told me she had a plan and she didn’t get to finish her plan.”

Sen. Tom Carper said he was baffled at Kullman’s exit after she fought so valiantly for the company in the proxy fight.

“I think she was heroic. To see this reward is troubling,” Carper said. “I don’t get it.”

George said believes Kullman behaved heroically in resigning.

“Unless you have weathered a proxy fight personally, it is hard to overestimate just how much time and effort it takes from the CEO and how distracting it is for the business itself. Ellen Kullman did an exceptional job in fending off Trian, and this will be an important part of her legacy,” George said.

He said he believes Kullman felt she was a “lightning rod for criticism of DuPont’s recent results and decided to step down to relieve the pressure on the company”

“This is so typical of Ellen – always putting DuPont ahead of her own interests,” he said.

Sonnenfeld said after he referred to Kullman as “Joan of Arc” during the proxy contest, Kullman contacted him and said:

“ ‘You know what happened to Joan of Arc?’ ” Sonnefeld recalls Kullman asking him. “ ‘She was burned at the stake.’ ”

Going forward, Carper said the state and Congressional delegation wants to do everything it can to preserve Delaware jobs.

“We need to continue to focus on what we can do to make this a great place to do business,” Carper said.

But the task could be difficult, former executive and observers said. What would be most devastating to the company would be to gut central research and development and spin off business. The way Sonnenfeld sees it, the board has inflicted more damage on the company than any global competitor could have.

The current tough quarter DuPont experienced is a result of global forces beyond Kullman’s control, George and Sonnenfeld said – turmoil in the Chinese economy and the increased value of the dollar, making some company products more expensive abroad, dampening exports.

“Economic growth in China is way down and all companies are reflecting this in sales below expectations,” George said.

But Sonnenfeld said there are many CEOs of Fortune 500 companies “with far more prolonged and problematic exposures to the ripple effect of China’s economic slowdown that have not be treated so badly” as Kullman was.

“A board at a dot-com start up wouldn’t do this,” he said.

It would be “a colossal mistake” for DuPont to now begin spinning off businesses, he added.

Weir said DuPont has reinvented itself so many times in 213 years, going from a gunpowder company to chemicals to materials to life sciences, it’s easy to believe the company could do it again.

But most in the extended DuPont community in Delaware said this time it feels different.

“This could be this is the end of the road,” Weir said.


This article was originally posted 10/9/15 on Delawareonline.com.

Georgia Tech: IMPACT Presents: Bill George, Author, “Discover Your True North”

Where:

Scheller College of Business

800 West Peachtree St. NW
Atlanta, GA 30308
LeCraw Auditorium
Directions

When:

Thursday, October 15

Lecture
4:30 PM – 6:00 PM

Georgia Tech alum, Bill George is professor of management practice at Harvard Business School, where he has taught leadership since 2004. His previous work includes four best-selling books: 7 Lessons for Leading in Crisis, True North, Finding Your True North, and Authentic Leadership.  With co-author Doug Baker he published True North Groups. His newest collection includes Discover Your True North and Discover Your True North Fieldbook.

Mr. George is the former chairman and chief executive officer of Medtronic.  Mr. George currently serves as director of ExxonMobil, Goldman Sachs, and the Mayo Clinic and also served on the board of Novartis and Target Corporation.  He is currently a trustee of the World Economic Forum USA and Guthrie Theater and a former Trustee of Carnegie Endowment for International Peace.  He has served as board chair for Allina Health System, Abbott-Northwestern Hospital, United Way of the Greater Twin Cities, and Advamed.

He was elected to the National Academy of Engineering in 2012.  He has been named one of “Top 25 Business Leaders of the Past 25 Years” by PBS; “Executive of the Year-2001” by the Academy of Management; and “Director of the Year-2001-02” by the National Association of Corporate Directors.  Mr. George has made frequent appearances on television and radio and his articles have appeared in Wall Street Journal, Business Week, Fortune, Harvard Business Review, and numerous publications.

Mr. George received his BSIE with high honors from Georgia Tech, his MBA with high distinction from Harvard University, where he was a Baker Scholar, and honorary PhDs from Georgia Tech, Bryant University, and University of St. Thomas.  During 2002-03 he was professor at IMD International and Ecole Polytechnique in Lausanne, Switzerland, and executive-in-residence at Yale School of Management.

Bill George will speak at Georgia Tech’s IMPACT Speaker Series on Thursday, October 15, 2015. Free books will be given to those in attendace. A book signing will be held in the Thorton Atrium following his talk. 

About the Impact Speaker Series:

Since 2002, the IMPACT Speaker Series has brought highly successful business leaders from a variety of industries to campus to share their experiences and give advice to students and other entrepreneurs on topics ranging from “building a venture around intellectual capital” to “successful entrepreneurship in large organizations” and “socially responsible leadership”. The weekly series provides Georgia Tech students, alumni and the Atlanta business community an opportunity to network and learn from successful entrepreneurs, venture capitalists, and notable business and non-profit leaders. The lecture series is sponsored by the Institute for Leadership and Entrepreneurship. Further sponsorship for this talk is provided by:  H. Milton Stewart School of Industrial and Systems EngineeringWallace H. Coulter Dept of Biomedical Engineering, Institute for People and TechnologyHealth Systems Institute, School of Interactive Computing, and Scheller College of Business.

The series is free and open to the public, reservations are not required. 


This article was originally posted 10/9/15 on gatech.edu.

 

Huffington Post: Are You an Empowering Leader?

Man Looking at Lake“Where is the spiritual value in rowing? The losing of self entirely to the cooperative effort of the crew.” — George Yeoman Pocock, boatbuilder, 1936 Olympic gold medal winner

Stepping into a Zappos call center is like walking into a circus. Phones ring, voices rise, and laughter bounces around the room. If you closed your eyes, you’d think you’d entered a loud family reunion, not a billion dollar company.

Zappos employees work in a fiercely proud culture. Only 16 years after founding Zappos, CEO Tony Hsieh has made the online shoe-retailer into one of best places to work in the world. Zappos employees not only love their work, they care deeply about others in the community.

How did Hsieh do it? By empowering his employees to lead.

In Eyewitness to Power, David Gergen writes, “At the heart of leadership is the leader’s relationship with followers. People will entrust their hopes and dreams to another person only if they think the other is a reliable vessel.”

There was a time when leaders thought their role was to exert power over others. No longer. Today’s best leaders — people like Ford’s Alan Mulally, General Motors’ Mary Barra, and Google’s Larry Page — recognize their leadership is most effective when they empower others to step up and lead. That’s exactly what the new generation of Gen X and Millennials expect from their leaders, and they respond with great performance.

Tony Hsieh focuses on relationships first and business second. In good times and bad, Hsieh’s communications are authentic, funny, and informal. He speaks directly and personally to his colleagues. As Hsieh says “if you get the culture right, most of the other stuff…will just happen naturally.”

Hsieh reflects traits of an “empowering leader.” These leaders have discovered that helping people find purpose delivers superior results than forcing subordinates to be loyal followers. By giving others the latitude to lead, they expand their own potential impact.

So, how can you empower others? In Discover Your True North, I profile five things great leaders do.

1. Treat Others as Equals
2. Listen Actively
3. Learn From People
4. Share Life Stories
5. Align Around the Mission

Treat Others as Equals
We respect people who treat us as equals. Warren Buffett, for example, gives equal attention to every person he meets. He has the same sandwich and Cherry Coke combination with a group of wide-eyed students as he does with his close friend Bill Gates. Buffett does not rely upon his image to make people feel he is important or powerful. He genuinely respects others, and they respect him as much for those qualities as for his investment prowess. By being authentic in his interactions, Buffett empowers people to lead in their own authentic way.

Listen Actively
We are grateful when people genuinely listen to us. Active listening is one of the most important abilities of empowering leaders, because people sense such individuals are genuinely interested in them and not just trying to get something. The leadership scholar Warren Bennis was an example of a world-class listener. He patiently listened as you explained your ideas and then thoughtfully contributed astute observations that came from a deep well of wisdom and experience.

Learn from People
We feel respected when others believe they can learn from us or ask for our advice. The best advice I ever got about teaching came from my Harvard Business School (HBS) colleague Paul Marshall, who was one of HBS’s greatest teachers. He told me, “Bill, don’t ever set foot in an HBS classroom unless you genuinely want to learn from the students.” I have taken his advice into every class I have taught for the past 12 years, telling MBA students and executives, “I feel certain I will learn a lot more from you than you do from me.” The students find that hard to believe at first, but they soon see how their feedback helps me understand how today’s leaders and MBA students think.

Share Life Stories
When leaders are willing to be open and share their personal stories and vulnerabilities, people feel empowered to share their own stories and uncertainties in return. On Thanksgiving eve in 1996, I sent an e-mail to all Medtronic employees, expressing my gratitude for the support Penny and I received following her ordeal with breast cancer and chemotherapy. We were overwhelmed by the number of people who spontaneously shared their stories with us.

Align Around the Mission
The most empowering condition of all is when the entire organization aligns with its mission, and people’s passions and purpose synchronize with each other. It is not easy to get to this position, especially if the organization has a significant number of cynics or disgruntled people. Nonetheless, it is worth whatever effort it takes to create an aligned environment, including removal of those who don’t support the mission.

Leaders of every organization have an important responsibility to articulate how their company contributes to humankind. At Medtronic, our mission was to restore people to full health and wellness. At Disney, it’s to make people happy. Even at the most “boring” business-to-business company, the business can play a powerful role in improving the lives of its stakeholders – customers, employees, suppliers, and community.

With leadership comes responsibility. As Clayton Christensen wrote, “No other occupation offers as many ways to help others learn and grow, take responsibility and be recognized for achievement.”

It’s time to lead authentically. You can do so by focusing on empowering others.

A team of empowered leaders all rowing in the same direction is hard to beat.


This article was originally posted 10/6/15 on HuffingtonPost.com.